TruConnect is a leading provider of the Lifeline program in the United States of America that offers free phones and services to eligible customers. If you get your free phone or buy a new one from this carrier, you must understand the best guidelines for getting a TruConnect replacement phone. This information is crucial to enlighten a customer on the carrier’s replacement procedure if their phone gets lost, stolen, or damaged. When you lose your phone or get damaged, you can obtain a replacement device for free if you meet some of the policy requirements. In addition, you can call Customer Service immediately if your phone gets lost or stolen. Failure to do so, you are responsible for consumption charges before you notify the Company of the alleged loss.
Typically, there are many reasons to replace your TruConnect phone rather than buy a new one. First, purchasing another cell phone is expensive when your current device gets lost, stolen, or damaged. In this case, you can benefit from the TruConnect phone warranty if it has expired. Or, pay a small phone replacement fee according to Truconnect phone policies and replacement terms. Generally, the policy states that you can get compensated for a damaged phone by this Company when the damage is not human-influenced. However, an individual must pay for another replacement phone for mechanical defects such as heat or water damage, cracked screens, or other physically damaged accessories.
Why Choose Truconnect Replacement Phone?
According to a new Asurion finding, 44% of Americans would purchase a new phone if their cell phone gets damaged. This statistic translates to nearly half of Americans not saving hundreds of dollars by buying a new phone instead of replacing their broken phones. If you choose to replace your TruConnect cell phone, you will save money on your budget because purchasing another smartphone can be costly.
In most cases, Truconnect phone replacement is much cheaper than purchasing a new smartphone, regardless of whether you’re getting it for free or over a small fee. Suppose your smartphone has liquid damage, a cracked screen, a battery issue, a charging problem, or any other similar malfunction. In that case, you can take it to TruConnect for a replacement rather than spend hundreds of dollars buying a new phone.
Again, every phone manufacturer sells phones under warranty. Thus, if you have a problem with your TruConnect mobile phone and it is still under warranty, you can get a replacement phone for free. However, there are specific conditions that the Truconnect phone warranty covers for free.
All guarantees have exceptions, including water damage, cosmetic damage (like dents and scratches), non-authorized third-party repairs, and normal wear and tear. If your phone gets damaged following the causes mentioned above or your warranty has expired, TruConnect will guide you on the suitable phone replacement procedure.
TruConnect Lifeline Phone Replacement Policy
TruConnect has a phone replacement procedure for your lost, stolen, or damaged Lifeline phone. The issuance of TruConnect replacement phones should meet the following guidelines and policies;
- Replacement occurs when a phone offered to an individual by Truconnect becomes defective within 90 days from the date of issuance.
- For instance, if your TruConnect phone is defective within 90 days of first use and is returned within 10 days after the 90-day period has expired, be sure you will not incur any cost, as the replacement will apply at the expense of this carrier. However, your phone must not be defective due to water damage or physical abuse.
- Regarding getting the same replacement model, be sure this is not guaranteed as it depends on availability. Therefore, before you send a defective phone to TruConnect, contact customer service at 1-800-430-0443 to know the available replacement models, provide the correct return address, submit your replacement claim, and check the TruConnect application status.
- When the investigation shows that the defect is due to mechanical heat or water damage, no replacement should be done or a replacement granted at your own cost and not for free.
- A replacement usually should be issued due to software damage and some hardware failures but not due to mishandling of the device.
Customers should take care since free Truconnect phone replacement only applies due to software and hardware failures or technical issues that do not result from mishandling.
Reed Also: Best Cell Phone Plans With Free Phones
TruConnect Replacement Phone Under Warranty
TruConnect is a wireless provider and not a phone manufacturer. Thus, you must contact the manufacturer for any issues or defects with your mobile device. Each manufacturer features their warranty policy, with most phones offering a 1-2-year warranty and up to 6 months or one year on accessories such as the battery, case, and charger.
If your TruConnect phone gets damaged due to physical damage like dropping it or water damage, it is not liable for replacement. However, if you have purchased your cell phone through TruConnect, you qualify for their replacement phone policy, which provides free replacement within the first 30 days of purchase.
Moreover, you can subscribe to an additional insurance policy if you want coverage for physical damage or theft of your device after the 30-day window. You will get a free Truconnect replacement phone if device damages occur with an insurance purchase.
On the contrary, TruConnect will not be responsible to you regarding the following:
- The manufacturer’s phone warranty
- Any actions or omissions of the manufacturer
- Any defects, malfunction, or failure of the wireless device or related accessory equipment.
Types of Truconnect Replacement Phones
i) Samsung Phones
- Samsung Galaxy S10
- Samsung Galaxy S20 FE 5G
- Samsung Galaxy A71 5G
- Samsung Galaxy S21 Ultra 5G
- Samsung Galaxy Note 20 Ultra 5G
- Samsung Galaxy Z Flip
- Samsung Galaxy A21
ii) Apple Phones
- Apple iPhone 12 Mini
- Apple iPhone SE
- Apple iPhone 11
- Apple iPhone XR
iii) Google Pixel Phones
- Google Pixel 4a
- Google Pixel 3a XL
- Google Pixel 4a 5G
- Google Pixel 5 5G
- Google Pixel 4 XL
iv) LG Phones
- LG Aristo 3 Plus
- LG Aristo 3
- LG K31
- LG K51
- LG Stylo 6
- LG Q70
v) Motorola Phones
- Motorola Moto E6
- Motorola E
- Motorola G Play (2021)
- Motorola G Fast
- Motorola RAZR 5G
vi) Other Phone Models
- NUU F4L Flip Phone
- Alcatel Go Flip 3
- Nokia 8.3 5G
- OnePlus 8 5G
- OnePlus 8 Pro 5G
Conclusion
One of life’s most challenging moments you can experience is a lost, stolen, or damaged phone. In such a scenario, you can run into the dilemma of getting a replacement phone or purchasing a new one. For Truconnect customers, this article discusses replacing your phone instead of buying a new one.
If your phone is under warranty and the damages are not a result of human error, you can receive a free Truconnect replacement phone. Otherwise, you will pay a small replacement fee for devices not covered under warranty and whose damage is human-influenced according to the TruConnect replacement phone policy.