Airtalk Wireless is part of the Lifeline and Affordable Connectivity Program provider that offers free phones and services to its eligible customers. For all free cell phones provided by AirTalk Wireless, the Company tries to fulfill your order and ship the phone make and model you selected during the application process.
However, a device may be unavailable after submitting your order. In that case, the Company has the right to choose an alternate phone of equal or higher value on your behalf as determined by the Company. This guideline explains more about how to get an Airtalk Wireless replacement phone.
About Airtalk Wireless Replacement Phone
Airtalk Wireless replacement service is available for customers whose phones are malfunctioning, damaged, or lost. Airtalk Wireless has an up to 15-day warranty (from the phone delivery date) for you to return your mobile device. The condition for returning is in case of any defect.
Airtalk wireless replacement only happens at the Company’s discretion. You will contact Airtalk wireless customer support at +1 (855) 924-7825. Alternatively, you can forward an email to info@airtalkwireless.com. The agents will guide you through the process of Airtalk wireless replacement.
Does Airtalk Wireless Offer Free Government Phones?
Airtalk Wireless is a government-aided program whose eligible members get free cell phones through the Lifeline and Affordable Connectivity Program. Its main aim is to ensure low-income households stay virtually connected. The Company operates on AT&T and T-Mobile networks, assuring excellent coverage to its customers.
Moreover, a combination plan of lifeline and ACP is very economical. You can get unlimited data, talks, and text plans when you combine Lifeline and ACP benefits. It also provides free smartphones like the iPhone 7. It offers services that require no contracts, monthly bills, or registration. As a resident of the US, you will enjoy free shipping of your phone, and you are allowed to keep your number.
What is The AirTalk Wireless Phone Replacement Policy?
i) Lost or Stolen Equipment
If you lose your Airtalk Wireless phone or it gets stolen, you’re responsible for all charges incurred until the Company receives the notification of the lost or stolen phone. To report a lost or stolen cell phone, contact AirTalk Wireless’s Customer support team at +1 (855) 924-7825. Upon notifying them about the lost or stolen phone, AirTalk Wireless will terminate the account immediately.
Suppose you do not either activate a new AirTalk Wireless phone or notify about your found wireless phone within 15 days of the suspension of the account. In that case, it will become deactivated, and you will lose the AirTalk Wireless phone number.
ii) Refunds
AirTalk Wireless is not liable for and will not refund any lost, stolen, misused, or damaged AirTalk Wireless phone. However, the Company does not accept returns or give refunds of any AirTalk Wireless additional talks or data plans. Thus, regardless of whether the phone is used with the user’s consent, these plans are non-refundable. For this reason, you should notify the Company immediately if your phone gets lost to suspend your service.
iii) Returns
Cell phones purchased directly from or obtained from AirTalk Wireless may get returned for a full refund within 15 days of receipt. A customer must return the complete cell phone as received during activation. Contact AirTalk Wireless Customer Service at +1 (855) 924-7825 for instructions. AirTalk Wireless offers new and used replacement handsets to subscribers. All phone models offered to Lifeline customers are selected at the sole discretion of AirTalk Wireless.
AirTalk Wireless can replace phones with various models at its sole discretion. Besides, all wireless handsets bought directly from AirTalk Wireless include a 15-day warranty from AirTalk Wireless. Therefore, if you encounter a handset malfunction, contact AirTalk Wireless Customer Service at +1 (855) 924-7825 for a phone replacement and Airtalk Wireless application status.
What Types Of Damage Claims Can I File For?
Airtalk Wireless has a warranty and return policy whereby you can return the device in case of a defect. However, it’s only limited to a specific period. After that, you may lose your phone or get damaged by accident, which is where the insurance company comes in handy. Based on the type of phone and the Company, you may claim insurance on theft and damages like a cracked screen.
What To Do in Case Your Airtalk Wireless Phone Gets Lost Or Stolen
1) Call Your Number
Call your phone using another number in case you dropped or misplaced it, and a good Samaritan may have picked it up. If it’s on silent mode, use the play sound feature in Google Find My Device to ring. This feature allows your phone to ring in silent mode for five minutes.
2) Remotely Lock Down Your Phone
In the case of the iPhone, you can lock it down remotely by activating lost mode. You will log into your account on another device and click the Find My iPhone option. For Android phones, you can utilize the Android device manager. You can also erase your phone remotely using Find My Device.
3) Locate Your Phone Using GPS
You may track your phone using the built-in GPS if it’s on in your lost phone. To achieve this, log into your Google account using another device and navigate to Google location history to locate your lost phone.
4) Report Your Lost Device To The Police
After confirming that your mobile phone gets stolen and the probability of returning it is futile, you may report it to the cops. You can also claim insurance by showing your reference number.
5) Contact Your Mobile Phone Carrier
After trying the above methods, you may contact your Airtalk Wireless carrier by calling customer care services and informing them about your lost device. They will lock down your phone by ensuring it can neither operate with a new sim card nor a new carrier. Then, Airtalk Wireless will initiate the phone replacement process.
Conclusion
Airtalk wireless replacement allows you to get a new device in case the one you receive malfunctions or is defective. You can also claim insurance when your phone gets stolen or lost if you have insurance coverage on your device.
In case of a malfunction or defect, you can get an Airtalk wireless phone replacement if it’s within the warranty period. However, it does not cover lost or stolen phones. Therefore, you may also enroll in a phone insurance company covering theft and damages.